Embracing vulnerabilities is what leads to success!
WHAT’S HRO?
High Reliability Organizing (HRO) is a way of thinking & acting to successfully navigate high-risk work.
Those who navigate high-risk successfully embrace the vulnerabilities of being human in the wonderful wild world we work in, adopt attitudes that help them avoid failure & ask themselves 7 questions to respond & react to the unexpected. Those who lead teams that have consistently successful outcomes, Speak IN & use the three leadership keys to creating a safe to speak culture.
Embodying these ways of thinking & acting will help you make safety second nature in your work.
Our Vulnerabilities
The hard realities we face as humans.
1 We don’t know everything.
2 We can’t plan everything.
3 Sometimes our systems fail.
4 We are human, & despite our best intentions, sometimes, we will fail.
5 We can’t imagine all the ways these failures can happen.
HRO Attitudes
The 5 hallmarks of High Reliability Organizing.
1 Preoccupation with failure
Knowing what needs to go right & might go wrong in our work.
2 Reluctance to simplify
Being careful assigning categories & avoiding simple explanations.
3 Sensitivity to operations
Being in the here & now, acting on small discrepancies.
4 Commitment to resilience
Having action options to cope & recover.
5 Deference to expertise
Valuing others expertise & engaging them to help.
The 9 Questions
Mindfulness prompts that bring HRO to life in any setting.
Download the mindfulness prompt to start using a High Reliability mindset today!
1 What is the intention?
2 What must go right?
3 What might go wrong?
4 How will I notice & notify?
5 What are all the possible causes?
6 What can I do?
7 Who else can help?
8 What have we learned
9 Who will benefit if we share
Speaking IN
3 Leadership Keys to create psychological safety.
A new way to think, act & talk about sharing questions, concerns & ideas at work. Trainings will be available in 2020. Join our email list to be notified about updates to this program!
Find out how we can help your team make safety second nature.
Book a 30 minute call & we’ll we’ll get clear about your intentions, identify your biggest challenges and discover ways you can move forward to bring HRO to life in your organization!