Why YOU are the solution to creating safety.

The focus here at Be Highly Reliable is YOU.  Because somehow, in the midst of all the systems, initiatives, metrics, and technology, some really important people got forgotten:  You, and your patient!  Matter of fact, it got so bad, we had to remind ourselves to be “patient focused.”  What an admission! But, get complex enough and I guess you can forget what you started out to do.  Apparently, you can also forget who is doing all this important work, PEOPLE….YOU!.

The systems and environments we work within are critical to how we end up delivering care. But what seems to be missing is an appreciation for the power and potential that the people have to create safety and quality for their patients.  Everyone: patient, nurse, housekeeper, doctor, CEO, pharmacist, and board member, plays a role with  real results for patients. Who creates these systems and environments? PEOPLE. Who decides how, when and where patients interact with the complex system and all its highly technical processes? PEOPLE….YOU!

YOU MATTER.

Who YOU are

How YOU are

How YOU think

How YOU act…really matter and create what is.

I believe that’s why you chose your work, no matter what your role is. It takes a special person to want to work in healthcare. You thought you could make a difference, and you can, and you do. But it’s not easy. Our current systems and culture are wearing out providers and hurting patients at alarming rates. There is a call for transformation, and we need it. But how?

Transformation will happen one person at a time, starting with you.  We want to make you aware of high reliability thinking and behaviors. Then, if you see them as valuable, we will work to help equip you to adopt the high reliability mindset as your own. Then, no matter what your work, you can BE  someone who brings the ability to create safety for individual patients and the system as a whole.

Here’s a great article about transformation and how it really is about YOU, (and me) you know, people.